IT Business Analyst

Job Title

IT Business Analyst / Salesforce.com Administrator

Job Code

JOB00019

Location

Denver, CO

Function

nformation Technology

Length

Permanent

Description

ESSENTIAL FUNCTIONS:

• Supports both project and on-going support/maintenance activities related to Salesforce.com CRM and other related application systems.
• Operates as primary system administrator and application configuration expert for Salesforce.com CRM, including but not limited to the following activities:
  • Configuring standard UI options for groups of users
  • Take a lead role in cross-functional, cross-department change management team and facilitate productive discussion around proposed application feature/functionality enhancements and to ensure these change are consistent with executive vision.
  • Creation or deletion of custom-defined fields in the application
  • Updating of custom-defined page layouts and record types
  • Developing or modifying custom workflows
  • Maintaining the Role Hierarchy and Territory Management Rules as the organization changes structure over time.
  • Assisting with bulk imports of lead, contact, or account data after the go-live date
  • Maintaining security profiles and access rights for users within the application
  • Configuring shared, custom reports
  • Escalating issues to Salesforce.com Technical Support as required
    
    

Qualifications

• Knowledge of standards and business processes
• Excellent communication skills
  Excellent time management skills
  
  

Experience Required

• 2-5 years hands-on experience with the configuration and ongoing administration of Salesforce.com is required
• Experience with Salesforce.com API, SOAP messaging, integrations with other enterprise applications is preferred
• Experience in analysis of business process, workflow and modeling.
• Experience in analysis of computer applications that cross numerous operational and servicing disciplines.
• Three (3) years experience in business and systems/workflow analysis.
• One (1) year experience evaluating products and services and managing complex application projects.
  
  

Education Required

Bachelor’s Degree or equivalent experience required.

Sponsorship

May be available.

Close Date

Open Until Filled