Riptide created the AAA Program to help organizations fully leverage Salesforce and overcome the challenges experienced by some customers.
Salesforce is a powerful tool when utilized properly. Experience has shown that many companies do not recognize the full benefits of Salesforce for reasons such as: incomplete or improper implementation, ill-defined business goals, inadequate training, lack of knowledge about system capabilities, or inadequate resources to properly support the user base. .
Riptide assigns a senior member of the consulting practice to your organization to ensure you are using Salesforce.com effectively. This advisor becomes an extension of your organization and the primary point of contact for your Salesforce users.
Your advisor will learn the goals of your organization and help develop and document a clear vision for the use of Salesforce. This business analysis will be maintained by Riptide to allow anyone at Riptide to provide context specific advice for your organization.
Riptide will analyze your Salesforce configuration and make recommendations on best practices and process improvements specifically for your business. Riptide will then develop an improvement plan to be implemented over time. The plan ensures that steady progress is made without overwhelming and alienating the user base.
The ideal Salesforce administrator possesses excellent technical, business and people skills. An administrator lacking any one of these skills often results in a dissatisfied user base and an application that does not sufficiently address the needs of the business.
Riptide employs a team of Salesforce.com experts and collectively this group possesses all the skills required to solve any challenge your organization may require. As part of the AAA Program, Administration encompasses but is not limited to: user management, configuration, customization, report and dashboard development, data management, campaign management, training, and support for AppExchange applications.
As part of the AAA Program, Riptide will handle an unlimited number of both telephone and email support incidents*. Riptide’s advisors will help on any issue, business or technical and your users can contact Riptide directly for high quality support every time.
Riptide offers a plan to fit any size organization and any budget. Every plan offers the same, high quality level of support you’ve come to expect from Riptide.
To pick a plan, simply determine how many hours of consulting you will need each month. The cost per hour decreases as you commit to more hours each month. Additional hours are charged at the same rate as your committed hours and unused hours roll-over each month**.
All plans include Unlimited User Support* and the hours can be used for any of the following services: Administration, Configuration, Customization, Report & Dashboard Development, Data Management, Campaign Management, Training, Support for AppExchange Products, Support for Custom Integrations, Business Analysis, Documentation.
|
Plan A |
Plan B |
Plan C |
Plan D |
Monthly Support Hours Included |
5 |
10 |
15 |
20 |
Rollover Hours |
5 |
10 |
10 |
10 |
Monthly Fee |
$875 |
$1,500 |
$2,025 |
$2,400 |
Additional Consulting Hours |
$175 |
$150 |
$135 |
$120 |
* Help Desk calls lasting more than 10 minutes or requiring additional effort will be charged to the monthly allotment of hours in 15 minute increments.
** Up to 10 unused consulting hours can be rolled over to the following month.
Riptide has a long history of customer success and is confident that your organization will benefit from participation in the AAA program. If for any reason you feel a need to cancel you may do so without penalty by providing us a 30 day written notice.
Contact Riptide today to take advantage of any or all of the salesforce.com consulting services offered.
Riptide. Proven Success.
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