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Salesforce.com Business Analysis

Understanding the role salesforce.com will play within your organization is the most important piece of a successful salesforce.com implementation. Salesforce.com is a powerful and flexible tool that can be combined with partner applications to become the primary application for your business. It can also be implemented to simply support sales force automation, call centers or marketing. Properly determining the scope of the implementation and defining the success measures will help to ensure a successful implementation.

Riptide employs expert business analysts and consultants with extensive experience implementing, modifying, integrating, customizing and supporting salesforce.com. Riptide’s consulting team will define and document the unique requirements of your business and develop a specific plan to address those requirements.

The Riptide process can be applied to a new implementation or the enhancement of an existing implementation. Organizations and processes change frequently due to growth, management turnover, mergers and acquisitions, and restructuring. Your salesforce.com implementation needs to keep up with the changing needs of the business.

A typical business analysis will include the following deliverables:

Interviews

Executive Sponsor(s)
Stakeholders
Users

Vision & Scope Document

Vision / Goals
Business Needs
Scope of Implementation
Success Measures

Requirements Document

Business Requirements
Technical Specifications

Application Settings
Customizations Needed
Reports Needed
3rd Party Applications / Integration Needed
Custom Software Development (if necessary)

Training
Administration / Support

Project Plan
Pricing Document

A thorough business analysis will be the cornerstone to a successful salesforce.com implementation. The documentation provided will allow your organization to execute against the plan with or without utilizing Riptide’s expertise.

Contact Riptide today to take advantage of any or all of the salesforce.com consulting services offered.

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